Last updated: March 26, 2026
30-Day Return Window
We want you to love your purchase. If you are not completely satisfied, you have 30 calendar days from the date you receive your item to request a return.
Conditions for Return
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging with all tags attached.
Non-returnable items:
Gift cards
Final sale items (if applicable, clearly marked on the product page)
Free Returns
We offer free returns. No restocking fees will be deducted from your refund.
How to Initiate a Return
Contact our support team at info@cotooppaxi.sbs to request a return authorization.
Pack the item securely in the original packaging.
Ship the item to our return address:
Return Address:
920 Kohala St, Oxnard, CA 93030, United States
Refunds
Once we receive and inspect your return, we will process your refund within 1–2 business days. The refund will be credited back to your original payment method (Visa, MasterCard, or PayPal). Please note that it may take 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Exchanges
If you need a different size or color, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at info@cotooppaxi.sbs so we can resolve the issue promptly.